Assistant Store Manager (Bilingual)
Company: Community Choice Financial Family of Brands
Location: Tucson
Posted on: October 4, 2024
Job Description:
Overview: As an Assistant Store Manager ("ASM"), you will use
your customer service and leadership experience to provide a
white-glove experience for our customers. Working closely with the
Store Manager to develop your leadership skills in real-time, you
will help coach our Customer Service Representatives and play a key
role in helping the team produce results. - In return, we will help
you reach the next level in your career by providing an ongoing
comprehensive training and development program that will allow you
to truly shine. Responsibilities: Provide an exceptional customer
experience throughout the full cycle of the loan or pawn process by
educating consumers and making recommendations based on their
financial needs. -Assist in customer account management by
accepting payments, monitoring, and managing customer appointments.
-Work to meet Company-set performance standards by leveraging
business-to-business partnership opportunities, obtaining
referrals, and participating in and hosting in-store and community
events. -Develop customer relationships to build new business,
maintain store profitability, and further brand loyalty and
recognition. - -Provide support, coaching, and development to
Customer Service Representatives in order to improve the team's
potential. -Maintain customer information in the Point of Sale
system with accuracy and integrity. -Help ensure a work environment
that upholds compliance with Company policies and procedures, as
well as local, state, and federal laws and regulations. -Maintain
office security protocols and conduct proper opening and closing
procedures, including management of vault, cash drawer, and bank
deposits. -Monitor and maintain internal and external store
appearance and cleanliness, addressing basic facility needs and
scheduling maintenance services. - -Utilize personal vehicle to
complete bank deposits and other Company business throughout the
workday. -Work efficiently in a rapidly changing and fast-paced
environment and handle multiple challenging tasks with ease to meet
individual and team performance standards. -Utilize strong
interpersonal skills to communicate and interact with customers and
Team Members at all levels. -Ability to maintain a full-time work
schedule with regular in-person attendance, including limited
Saturday hours, is required for this position. A full-time work
schedule for this position includes, at a minimum, 40-hours per
week*. -*Store hours, schedules, and/or the minimum number of hours
required for this position may be subject to change by brand entity
and at the sole discretion of the Company. Speak with your
recruiter for the most up-to-date hourly requirements.
Qualifications:
- High School Diploma or equivalent required
- At least 3 months of supervisory, key holder, or relevant
leadership experience
- Minimum one year experience in customer service, sales, or
retail
- Excellent verbal and written communication skills
- Ability to work phone, Point of Sale, Microsoft Office, and
other systemsMust be at least 18 years of age (19 in Alabama)
- Background check required (subject to applicable law)
- Ability to meet the physical demands of this position, which
frequently include: the ability to remain in a stationary position,
the ability to move and transport up to 25 pounds, the ability to
move about inside and outside of the store, and the operation of
mechanical controls, such as a keyboard.Preferred Qualifications
and Skills
- Associate degree or higher
- Bilingual English/Spanish is a plus and may be required for
certain locations What We Offer: Our Benefits Include**: -A
comprehensive new hire training program Access to a robust learning
management system, full of e-learning modules and training programs
to help boost your professional and personal
developmentPerformance-based career advancementMultiple coverage
choices for medical insurance, all include free telemedicine and
medical spending account (HSA/FSA) optionsTraditional 401(k) and
Roth 401(k) Retirement plan with a generous Company match
programCompany-Sponsored Life and AD&D InsuranceVoluntary
benefits, including dental, vision, short-term and long-term
disability plans, accident, critical illness, hospital confinement
insurance, and even pet insurancePaid Time Off (Accrue 12 days per
calendar year plus additional days for each year of service after
the first year of employment)Diverse Culture and Inclusive
Environment -**Based on current benefit offering, which is subject
to change with or without notice. Certain benefits are subject to
the terms and conditions of the governing plan documents which
should be consulted for additional details and eligibility
requirements. -About Us -TitleMax - is one of the nation's largest
title lending companies helping thousands of people every day get
the cash they need through title loans/pawns and now in select
states, with personal loans. Since our first store opened in 1998,
TitleMax - has expanded to over 800 locations spanning 13 states.
-The information contained herein is not intended to be an
all-inclusive list of the duties and responsibilities of the job,
nor is it intended to be an all-inclusive list of the skills and
abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. - Requirements, skills and abilities included have
been determined to illustrate the minimal standards required to
successfully perform the position. -Important: The Community Choice
Financial - Family of Brands will never ask you for banking or
other payment information at any point during the interview or
hiring process, nor will we conduct an interview via text message.
Any official email correspondence will come from the domains
@ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are
in-person only. -The Community Choice Financial - Family of Brands
is committed to providing an inclusive workplace free of
discrimination based on race, color, religion, sex, age, national
origin, military status, disability, pregnancy, sexual orientation,
gender identity or expression, genetic information or any other
characteristic protected by applicable law. Candidates of all
backgrounds are encouraged to apply. CCFI Companies, LLC is an
equal-opportunity employer. - -
Keywords: Community Choice Financial Family of Brands, Tempe , Assistant Store Manager (Bilingual), Executive , Tucson, Arizona
Didn't find what you're looking for? Search again!
Loading more jobs...