Immediate Needs Coordinator

Company: Disability Solutions
Location: Tucson
Posted on: November 4, 2024

Job Description:

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.Job Specific

• The LINC position is responsible for coordination and servicing of convention and group business
• Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction.
• Communicates changes in conference programs to appropriate hotel operating departments. More specifically: Continually check in with Meeting Planners to assess needs/requirements.
• Maintains communications with clients and appropriate hotel departments via RUSH Line and radio
• Keep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their group
• Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction
• Meet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every group
• Meet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-house
• Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.)
• Produce the Outdoor Event Report on a weekly basis
• Weekly maintenance (Engineering) reports/walkthroughs
• Reports to Engineering any items needing to be fixed/corrected
• Walk all room set-ups in advance, ensure they are correct
• Ensure all events are posted correctly on the Reader Board
• Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance
• Regularly check on preparations and activities for all assigned group events
• Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems
• Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments
• Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significanceGeneral
  • Attends all appropriate hotel meetings and training sessions
  • Promotes and applies teamwork skill at all times
  • Is polite, friendly, and helpful to all guests, management and fellow employees
  • Maintains cleanliness and excellent condition of equipment and work area
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Complies with hotel standard, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards
  • Ability to make decisions on imperfect information Bias toward action Decisiveness
  • Other duties as assignedRequired Skills & Experience
    • Exceptional knowledge and understanding of various banquet and food service techniques and standards
    • Effective leadership, management, organizational and communication skills
    • Exceptional guest service skills
    • Ability to speak, read and write the English language
    • Ability to stand, stoop, bend repetitively during entire shift
    • Ability to work flexible schedule to include weekends and holidays

Keywords: Disability Solutions, Tempe , Immediate Needs Coordinator, Other , Tucson, Arizona