Warranty Tech

Company: Brightland Homes Ltd.
Location: Tempe
Posted on: February 12, 2025

Job Description:

Brightland Homes, LTD. is currently seeking a Warranty Technician to maintain quality assurance and provide timely, professional warranty service to homeowners after closing.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.



At Brightland Homes, LTD. we pride ourselves on our culture and our ability to make our company a place where employees enjoy coming to work each day. We believe hard work is important but we also know that balance is essential. We encourage employees in becoming their best, both personally and professionally. Everything we produce is a result of the hard work and talent of our team members. We believe that when good ideas are shared, even better things can happen.



The Company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:

Medical, dental, and vision insurance options
Paid time off
Company-provided life insurance policy
401(k) plan and match
Gym membership reimbursement
Career development and opportunities for advancement
Charitable activities and more





General Duties and Responsibilities:

Receive and confirm receipt of homeowner's requests
Make initial contact with homeowners and schedule inspection appointments
Evaluate homeowner's repair issues to determine if they are warrantable items; communicate effectively if they are not warrantable items
Develop and maintain good rapport with contractors and ensure quality work
Deal with the customer and subcontractors on a daily basis to ensure that the customer's concerns are addressed in a timely and professional manner
Schedule and supervise trade partner repairs in homes after delivery to the homeowner
Assess routine warranty claims and follow through to completion all service requests within 18 days
Provide accurate and timely information to Area Manager/Warranty Coordinator on progress and scopes of work
Maintain positive homeowner relations, and provide homeowner with knowledgeable, timely, and professional service
Evaluate trade partner and product performance; provide ongoing information to Area Manager as it relates to the quality of workmanship and materials
Work with the Area Manager on special projects as needed
Participate in and attend department meetings
Keep accurate service request logs and documentation of all work performed



Qualifications:

High school diploma or equivalent
Customer service oriented
Strong organizational and time-management skills; able to multi-task
Positive attitude
Good scheduling and follow-up techniques
Intermediate to advanced PC and Microsoft Office product skills
Excellent verbal and written communication skills
Possess a professional attitude to represent the company in a positive manner
Exemplary record of attendance and punctuality
Valid Drivers License and proof of state-required auto liability insurance



At Brightland Homes, LTD. employment opportunity is based upon personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law.

If you require a reasonable accommodation to apply for this position please contact Brightland Homes' corporate offices at 972-383-4300.

Keywords: Brightland Homes Ltd., Tempe , Warranty Tech, Other , Tempe, Arizona